Shipping policy
Shipping Policy
1. Shipping Locations
We currently ship to the United Arab Emirates. If your country is not listed, please contact us at souqsavvy@gmail.com to check if we can accommodate your request.
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2. Shipping Times
- Orders are processed and shipped within 1-2 business days after payment confirmation.
- Delivery times vary depending on your location:
- Standard Shipping: 3-7 business days
You will receive a confirmation email with tracking information once your order has been shipped.
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3. Shipping Costs
- Shipping costs are calculated at checkout based on your location and the weight of your order.
- Free Shipping: Enjoy free standard shipping on orders over AED 499.
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4. Tracking Your Order
Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package through our shipping partner’s website.
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5. Delays in Shipping
While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as:
- Customs clearance (for international orders)
- Weather conditions
- Public holidays
- High order volumes
If your order is delayed, we’ll notify you via email and provide an updated delivery estimate.
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6. Incorrect or Incomplete Address
Please ensure your shipping address is accurate and complete. If an order is returned to us due to an incorrect or incomplete address, you may be responsible for additional shipping fees to resend the package.
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7. Lost or Stolen Packages
If your tracking information shows that your package was delivered but you haven’t received it, please contact your local post office or shipping carrier. If the issue persists, reach out to us at souqsavvy@gmail.com, and we’ll do our best to assist you.
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8. International Shipping
For international orders, please note:
- Customs duties, taxes, or fees may apply depending on your country’s regulations.
- These charges are the responsibility of the customer and are not included in the order total.
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9. Contact Us
If you have any questions about our shipping policy or need assistance with your order, feel free to contact us at souqsavvy@gmail.com. We’re here to help!