Frequently Asked Questions

We deliver across all Emirates in the UAE. Fast and reliable shipping is our priority!

Orders within the UAE usually arrive within 2–5 business days. You’ll receive a tracking number as soon as your order ships.

Currently, we ship only within the UAE. Stay tuned — international shipping is coming soon!

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay— all securely processed via Stripe.

Yes! Most of our tech products come with a 1-year warranty.

Yes, we offer a 10-day return or exchange policy for most items. Products must be unused and returned in their original packaging.

You’ll receive a tracking link via email or SMS once your order has been shipped, so you can monitor its delivery status.

You can cancel your order within 2 hours of placing it by contacting our customer service team. After that, it may already be prepared for shipping.

You can reach us through email :

  • Email: souqsavvy@gmail.com